Refund policy

Effective September 16, 2026

14-day first-payment refund

When paid subscriptions become available, you may request a full refund of your first GovCrew AI subscription payment within 14 calendar days of that payment, even if you have used the service.

Requesting a refund

Email support@govcrewai.com with your account email and order or transaction reference. Do not send card details or passwords. For purchases through Paddle, you can also contact Paddle buyer support. We arrange eligible refunds through Paddle, our payment reseller. Your payment provider determines when the funds appear in your account.

Renewals and cancellation

The first-payment offer does not automatically apply to renewal charges. Request cancellation before the next renewal by contacting support. Cancellation stops future renewals and does not by itself refund a previous payment. Renewal refunds and other requests remain subject to applicable law and Paddle's refund policy.

Your rights and the free beta

This policy does not limit mandatory consumer rights or additional rights under Paddle's buyer terms. The current free beta requires no payment card, has no subscription charges, and does not automatically convert to a paid subscription. Paid enrollment remains closed.